Returns

We do not offer refunds; items may be returned for store credit (in the form of a gift card) within 30 days of order fulfilment.  Items must be in new condition with original tags, unworn, unaltered, unwashed, and free from damages by the customer.  

Sale items are considered final sale and are not eligible for store credit.

 

Exchanges

We are unable to offer exchanges online. We recommend returning your order and placing a new order online. 

 

Return Shipping

Shipping charges associated with a return are the responsibility of the customer. Themoonbow is not responsible for the loss of or damage returned goods.

Return shipping cost is a responsibility of the customer. 

How to Request a Return 

If you request a return because the item you received was defective, the return will require our manual review. Please allow up to 2 business days to review the return request and follow up with you. In the event a response is not received please contact customer service for further clarification.